Woman left 'disturbed' after receiving messages from late husband's Facebook account
Jenny Singe was left feeling "distressed" after receiving Facebook messages from her late husband, who died two years ago.
She said her husband's account had become active earlier this year, when hackers began messaging friends and family and posting on her husband's timeline.
"It's quite disturbing really," Singe told 9news.com.au.
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Singe, from central Victoria, said the posts mostly included advertisements.
"My husband died almost two years ago and I am still grieving," she said.
"I keep getting Facebook messages from (the hackers) and the first time was very distressing."
Facebook had been incredibly "unhelpful" after being contacted them to get the account taken down, Singe said.
"I have been through enough with losing my husband and now they were asking me to prove that he was dead," she said.
"Facebook wanted me to provide them with all these details including his death certificate and all these other additional things.
"Yet the hackers can continue on their merry way.
"I just thought, 'Why do I have to do all these things when I have done nothing wrong?'
"It's just not good enough."
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Protocols are in place for Facebook profiles of deceased people, however they must be either set up by the account holder prior to their death or a family member must submit a death certificate online to the company.
Family members can also memorialise an account which will prevent anyone from logging into it and will keep it visible on Facebook – however, it must be applied for with evidence.
A Meta spokesperson told 9news.com.au that the matter was being investigated.
"We extend our heartfelt condolences to Jenny Singe for her loss. Meta is committed to protecting our community from hackers and the distress they cause, and the matter is being investigated," the spokesperson said.
"If we are made aware that a person has passed away, our policy is to memorialise the account, which means friends and family can still access and share memories, but no one can log into it.
"Facebook users also have the option to appoint a legacy contact to look after their profile in the event they pass away."
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