Aussie flyers warned as Jetstar makes important change to arrivals
Budget airline Jetstar is introducing changes for Australian customers later this month, with travellers required to arrive at the airport earlier.
From Tuesday, May 23, check-in, bag drop and boarding gate closure times will change, the budget airline said.
The new times will affect domestic and international flights.
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For domestic travellers, check-in and bag drop will close 40 minutes ahead of departure, from 30 minutes previously.
Customers taking international flights will now have to be at check-in and bag drop 60 minutes before a flight, 15 minutes earlier than the previous time.
For all flights, boarding gates will shut 20 minutes before departure, five minutes earlier.
"These new times will help prevent delays and help us get you to your destination as soon as possible," Jetstar said in an email to customers.
Jetstar said the changes bring the airline's check-in times in line with other low-cost carriers in Australia and globally.
Customers are being updated by email, text message, at jetstar.com and through signage in terminals.
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Jetstar chief operating officer Matt Franzi said the changes were part of the airline's efforts to improve customer satisfaction.
"We know our performance hasn't been up to scratch and we are working hard to boost punctuality and reliability.
"Our Airbus A321neo LRs are some of the newest aircraft in the world and our current fleet of six has delivered world-beating mechanical reliability for its aircraft type. We are excited to be adding the seventh NEO to our fleet.
"To improve our performance, we're also recruiting more airport staff, cabin crew and engineering team members and making changes to our check-in, bag drop and boarding times, to bring them in line with other low-cost carriers around the world."
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